Privacy Policy

This Privacy Policy describes how Polxine ("we", "us", or "our"), operating through the website polxine.com, collects, uses, stores, and protects personal data provided by users of this website. This policy is governed by Chilean Law No. 19.628 on the Protection of Private Life and applicable data protection regulations.

1. Data Controller

The data controller responsible for personal data collected through this website is Polxine, located at La Montaña, Sta. Clementina 100A, Santiago, Chile. You may contact us at info@polxine.com or by phone at +56 9 7698 6952.

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, and city, when provided through our contact form.
• Message content: the text of any message you send us through the contact form.
• Technical data: IP address, browser type, device type, pages visited, and time spent on pages, collected automatically through cookies and similar technologies.
• Cookie preferences: your choices regarding cookie consent, stored to respect your preferences on return visits.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to enquiries submitted through the contact form.
• To provide information about our services as requested.
• To improve the functionality and content of our website based on usage patterns.
• To comply with legal obligations applicable to our business in Chile.

We do not use your personal data for automated decision-making, profiling, or direct marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: when you submit the contact form and tick the privacy consent checkbox.
• Legitimate interest: for basic website analytics that help us understand how the site is used, where this does not override your fundamental rights.
• Legal obligation: where required by Chilean law.

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share data with:

• Service providers who assist us in operating this website (such as hosting providers), who are bound by confidentiality obligations.
• Authorities or regulators where required by law.

6. Data Retention

We retain personal data submitted through the contact form for as long as necessary to respond to your enquiry and for a reasonable period thereafter, not exceeding two years, unless a longer retention period is required by law.

Technical data collected through cookies is retained according to the cookie lifespan specified in our Cookie Policy.

7. Your Rights

Under Chilean Law No. 19.628, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention obligations.
• Withdraw consent where processing is based on consent.
• Object to processing based on legitimate interest.

To exercise any of these rights, please contact us at info@polxine.com. We will respond within a reasonable timeframe.

8. Cookies

This website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@polxine.com
• Phone: +56 9 7698 6952
• Address: La Montaña, Sta. Clementina 100A, Santiago, Chile